About This Platform

The SAGCOT Grievance Redress Mechanism (SGRM) is a web application system which allows the submissions of SAGCOT Centre Ltd (SCL) stakeholder grievances; from anywhere in the world at any time.Once received, complaints will be forwarded to the respective departments for vetting and action for speedy and favourable redress. Each grievance lodged is tracked with a unique auto-generated number to ensure all concerns are tracked and addressed accordingly. And further evaluates the SCL turnaround time in conclusively mitigating and resolving the causes of your grievances.

Feedback: Your valuable feedback on the quality of grievance resolution will help us improve our services. Please note; all grievances shall be subject to the rules and procedures stipulated in the SGRM Flow Chart

Note: If you have not received satisfactory redress of your grievance(s) within a reasonable period of time, as per the SGRM Flow Chart , you may directly contact SCL on +255 (0) 22 2 60 10 24/46.

Issues not taken up for redress

  1. Political matters
  2. Subjudice cases or any matter concerning a court judgment
  3. Personal and family disputes
  4. Any matter which contravenes the laws of the United Republic of Tanzania
  5. General suggestions
Grievance Registration Form | SAGCOT CENTER OF STAFF 


Do you Want To Upload Document?

Drag and drop files here or Browse
Grievance Registration Form |Non  SAGCOT CENTER OF STAFF 


Do you Want To Upload Document?

Drag and drop files here or Browse

Grievance Statistics

Case Submitted
Cases in Transit
What are the contact details of SAGCOT Centre Ltd (SCL) for tabling my grievance and where do I send my grievance?

Your grievance can be sent through:

  • the SGRM platform embed on the SCL website (www.sagcot.co.tz);
  • email: sgrm@sagcot.co.tz;
  • phone call to: +255 (0) 22 2 60 10 24/46;
  • suggestion/complaint box at all SCL offices across Tanzania; or
  • a formal letter or postcard addressed to the Chief Executive Officer and the Chief Operation Officer at SAGCOT Centre Ltd. 5th Floor, Ikon Building Plot Numbers 153, Bains Avenue, Masaki P.O. Box 11313 | Dar es Salaam, Tanzania Office.
How do I lodge my grievance?
What happens when I lodge the grievance?
How do i track my grievance?
What happens to the grievances? How are the grievances dealt with once they are sent to SAGCOT Centre?
Can a resolved grievance be re-opened for further correspondence on it?
What are the types of grievances which are not taken up for redress by the SAGCOT Centre Ltd (SCL)?
How long does it take to redress a grievance(s)?
What action can I take if my grievance(s) is not redressed within the prescribed time?

SAGCOT Centre Limited Grievance Redress Mechanism
Flow Chart

At SAGCOT Center Limited (SCL), the Grevance RederessMechanism (GRM) provides a process for receiving, evaluating, and addressing project-related complaints from affected communities or stakeholders at all levels. The term grievance and complaints are used interchangeably and below is the SCLFlow Chart on its Grievance Redress Mechanism.