- info@sagcot.co.tz
- +255(0) 22 260 1024
- Grievance Redress Mechanism
- Lodge Your Grievance | SAGCOT Center of Staff
- Lodge Your Grievance | Non SAGCOT Center of Staff
- Status Report
- Grievance FAQ
About This Platform
The SAGCOT Grievance Redress Mechanism (SGRM) is a web application system which allows the submissions of SAGCOT Centre Ltd (SCL) stakeholder grievances; from anywhere in the world at any time.Once received, complaints will be forwarded to the respective departments for vetting and action for speedy and favourable redress. Each grievance lodged is tracked with a unique auto-generated number to ensure all concerns are tracked and addressed accordingly. And further evaluates the SCL turnaround time in conclusively mitigating and resolving the causes of your grievances.
Feedback: Your valuable feedback on the quality of grievance resolution will help us improve our services. Please note; all grievances shall be subject to the rules and procedures stipulated in the SGRM Flow Chart
Note: If you have not received satisfactory redress of your grievance(s) within a reasonable period of time, as per the SGRM Flow Chart , you may directly contact SCL on +255 (0) 22 2 60 10 24/46.
Issues not taken up for redress
- Political matters
- Subjudice cases or any matter concerning a court judgment
- Personal and family disputes
- Any matter which contravenes the laws of the United Republic of Tanzania
- General suggestions
Grievance Statistics
Your grievance can be sent through:
- the SGRM platform embed on the SCL website (www.sagcot.co.tz);
- email: sgrm@sagcot.co.tz;
- phone call to: +255 (0) 22 2 60 10 24/46;
- suggestion/complaint box at all SCL offices across Tanzania; or
- a formal letter or postcard addressed to the Chief Executive Officer and the Chief Operation Officer at SAGCOT Centre Ltd. 5th Floor, Ikon Building Plot Numbers 153, Bains Avenue, Masaki P.O. Box 11313 | Dar es Salaam, Tanzania Office.
SAGCOT Centre Limited Grievance Redress Mechanism
Flow Chart
